Spa FAQs
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Spa FAQs

Here at Tova Day Spa, we strive to ensure that our clients have the smoothest possible experience! Below, please find a list of frequently asked questions so that you can become better acquainted with our Spa.

When should I make my Reservations?
We recommend you reserve appointments prior to your arrival to our Spa, as demand for services is high. One of our spa reservation agents can book your reservation. We accept all major credit cards and traveler’s checks. A credit card number is required to guarantee your appointment. By scheduling your appointment, you are indicating your acceptance of Cancellation Policy listed below. For the relaxation and serenity of all our clients, infants and children under the age of fifteen may not accompany adults to the spa.

Do you take Group Reservations?
Yes. Whatever the event, Tova Day Spa can customize packages and coordinate group functions for both intimate gatherings and large convention groups. We coordinate all spa appointments, arrange a limousine service if desired, and arrange refreshments. Begin your spa experience early by allowing us to take care of all those pre‐planning details for you.

For information on group reservations, please contact our spa concierge at 408‐292‐8682. To browse our full list of treatments, click here.

What is your Cancellation Policy?
When canceling or rescheduling a reservation, please allow 24 hours notice for single spa packages and 48 hours notice for multiple appointments. Spa parties require seven days cancellation notice. Reservations cancelled or rescheduled without sufficient notice will be charged 50%. No‐shows will be charged 100%. We appreciate your understanding that our spa professionals must be compensated for their time.

What if I have a Medical Conditions?
If you are pregnant or have a medical condition such as high blood pressure, allergies, or some physical illness or disability, it is your responsibility to seek the advice of a medical professional prior to receiving any spa treatments. Our licensed spa professionals are not medical doctors and cannot advise you on the suitability of spa treatments in your condition. Please advise our spa reservations agent if you require any special accommodation.

What time should I Arrive for my Appointment?
For your enhanced comfort and relaxation, we suggest you arrive at least 30 minutes before your scheduled treatment, to allow time to relax in the lounge, sauna, steam room, or whirlpool. In the event you arrive late for your appointment, please be advised that your treatment will end on time, so that the next guest is not delayed.

Can I order Gift Cards online or in person?
Yes. We are delighted to assist you in selecting the perfect, personalized gift. Gift cards may be purchased in any dollar amount for treatments, services, or products. Gift cards are elegantly presented and can be ordered by phone or online on our spa gift card order page. Be advised that gift cards are non‐refundable and cannot be replaced if lost or stolen.

What should I do with my Cell Phone?
The Spa is an oasis of peace and quiet. Please turn off all cell phones and pagers within the spa to enhance everyone's experience.

What should I do with my Valuables?
We recommend leaving your valuables at home. Tova Day Spa cannot be responsible for lost or stolen property. If you are a guest at the hotel, please leave your valuable items in the safe in your guest room.

What about Gratuity & Service Charge? Gratuity at Tova Day Spa is completely optional and left to your discretion. Gratuity envelopes are available at the front desk for your convenience. Our spa professionals appreciate your generosity.

What do I need to bring?
Please check‐in at the spa reception desk to receive a robe, slippers, and a private locker for your personal belongings. Robe and slippers must be returned before leaving the spa to avoid charges. Remember your swimsuit if you would like to enjoy the Water Therapies before, between, or after your services.

Be mindful of other guests’ space.
While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. Our lounge is a place where many guests savor a much‐needed private moment to read, meditate or simply relax.

Prices
Prices are subject to change without notice.

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